PIXELLog in to PIXEL
Back to home

Privacy Policy

Last updated: 31 August 2026

This Privacy Policy explains how Tjarks and Tjarks Design LLC handles personal information when you visit this website, contact us, or use the PIXEL platform and PhotoPod™ production service. We are a United States company and operate this policy under applicable US federal and state privacy law. Because we serve clients in the United Kingdom and Europe, a dedicated section below sets out the additional rights and safeguards that apply to individuals in the UK and the EEA under the UK GDPR and EU GDPR.

1. Who we are

The business responsible for the personal information described in this Policy — the "controller" for GDPR purposes — is Tjarks and Tjarks Design LLC, a limited liability company organized under the laws of the State of Illinois (File No. 05330912), with its principal place of business at 111 West Jackson Blvd, Chicago, IL 60604 ("we", "us", "our"). For any question about this Policy or about how we use personal information, contact us at orchestrator@shootpixel.ai.

Where we process personal information contained in imagery, briefs or project records on behalf of a business client, we act as that client's processor (service provider) and the client is the controller. In that case our Data Processing Agreement applies to the processing, and this Policy describes only our own controller activities.

2. Personal data we collect

  • Inquiry data. When you submit the contact form on this website we collect your name, email address, company name and the content of your message, together with the time of submission.
  • Account and project data. For platform clients we process the names, business email addresses, job roles and account activity of authorized users, together with project records, briefs, approvals, comments and audit-trail entries generated in the course of production.
  • Product imagery supplied by clients. Captures and reference images supplied for processing. These normally depict products rather than people, but may incidentally contain images of hands, reflections or other personal data.
  • Usage and technical data. Log data such as IP address, device and browser type, pages requested, timestamps and error diagnostics, generated when you use the website or the platform.
  • Commercial data. Contact and billing details of client personnel, order records, correspondence and invoices.

We do not seek to collect special category data, and clients should not upload special category or criminal-offence data to the platform.

3. Purposes and lawful bases

  • To respond to inquiries and prepare quotations — our legitimate interests in dealing with business inquiries addressed to us, and, where you have asked us to contact you, the steps necessary to enter into a contract.
  • To provide the platform and produce deliverables — performance of a contract with the client, and our legitimate interests in operating the service where the individual is not the contracting party.
  • To secure and maintain the service (authentication, access logging, abuse prevention, backups) — our legitimate interests in the security and integrity of our systems, and compliance with our legal obligations.
  • To administer billing, accounts and records — performance of a contract and compliance with legal obligations, including tax and company law record keeping.
  • To send service and product communications — our legitimate interests in business-to-business communication, or your consent where consent is required.
  • To establish, exercise or defend legal claims — our legitimate interests and compliance with legal obligations.

Where we rely on legitimate interests, we have assessed that our interests are not overridden by the interests, rights and freedoms of the individuals concerned. You may ask us for details of that assessment. Where we rely on consent, you may withdraw it at any time without affecting processing carried out before withdrawal.

4. AI processing disclosure

Producing imagery on the PIXEL platform involves sending client-supplied captures, reference imagery and briefing text to third-party AI infrastructure providers for inference, so that images can be generated, edited, graded and upscaled. That processing is carried out on our instructions, under contract, and solely to deliver the service. We select providers that undertake not to use content submitted through their commercial inference interfaces to train their foundation models. We do not use identifiable client imagery to train models for the benefit of other clients. Automated grading and generation steps do not produce decisions about individuals, and no solely automated decision-making with legal or similarly significant effects on individuals is carried out.

5. Retention

We keep personal data no longer than is necessary for the purposes described above. Contact-form inquiries are retained for up to twenty-four (24) months from the last correspondence, unless they become part of a client relationship. Account and project data, including imagery, is retained for the duration of the client relationship and then for up to twelve (12) months to allow for reinstatement and dispute resolution, unless the client instructs earlier deletion. Technical logs are retained for up to twelve (12) months. Financial and tax records are retained for six (6) years plus the current financial year, as required by law. Backups are cycled and expire on their own schedule, normally within thirty-five (35) days.

6. Sharing and subprocessors

We do not sell personal data. We share it only with the following categories of recipient, in each case under a written contract limiting their use of it to our instructions:

  • cloud hosting and application platform providers;
  • object storage and content delivery providers;
  • AI model and inference infrastructure providers;
  • database, logging, error-monitoring and backup providers;
  • email delivery providers;
  • payment and accounting providers;
  • professional advisers (legal, accounting, insurance) and, where required, regulators, courts or law enforcement;
  • a purchaser or successor in the event of a sale, merger or reorganization of our business.

A current list of our subprocessors, by name and category, is maintained and available to platform clients on request to orchestrator@shootpixel.ai.

7. Where personal information is processed

We are based in the United States, and personal information we handle as a controller is stored and processed in the United States and in other countries where our hosting, storage and AI infrastructure providers operate. Where personal information originates in the United Kingdom or the EEA, we rely on the safeguards described in the UK and EEA section below. Copies of the relevant transfer mechanism are available on request to orchestrator@shootpixel.ai.

8. Security

We implement technical and organizational measures appropriate to the risk, including encryption of data in transit (TLS) and at rest, role-based access control and least privilege, row-level security in our database so that client records are isolated, multi-factor authentication for administrative access, audit logging of significant actions, environment separation, secret management, regular patching of dependencies, and routine encrypted backups with restoration testing. No system can be guaranteed impenetrable; we keep our measures under review and will notify affected parties and, where required, the competent supervisory or regulatory authority of any personal data breach in accordance with our legal obligations.

9. Your choices (all users)

Wherever you are located, you may ask us to:

  • confirm what personal information we hold about you and provide a copy of it;
  • correct personal information that is inaccurate or incomplete;
  • delete personal information where we have no continuing lawful ground to keep it;
  • stop sending you marketing or service communications that are not required for an active contract; and
  • withdraw a consent you previously gave, without affecting processing carried out before withdrawal.

To make a request, email orchestrator@shootpixel.ai. We may ask for information to verify your identity, and we will not discriminate against you for exercising a privacy right. Where the personal information concerned was supplied by one of our business clients, we will refer your request to that client as controller and assist them in responding.

10. For California residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, use, disclose and retain about you and the categories of sources and recipients; the right to request access to and a portable copy of that information; the right to request correction of inaccurate personal information; the right to request deletion; the right to limit the use of sensitive personal information; the right to opt out of the sale or sharing of personal information; and the right not to be discriminated or retaliated against for exercising any of these rights.

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising. We do not use personal information for targeted advertising and we do not knowingly collect or sell the personal information of minors. The categories of personal information we collect, our purposes, our retention periods and the categories of service providers we disclose to are described in sections 2, 3, 5 and 6 above.

To exercise a California right, email orchestrator@shootpixel.ai with "California privacy request" in the subject line. We will acknowledge within ten (10) business days and respond within forty-five (45) days, extendable by a further forty-five (45) days where reasonably necessary. An authorized agent may submit a request on your behalf with written proof of authority. Residents of other US states with comparable privacy laws may exercise equivalent rights using the same contact details.

11. For individuals in the UK and EEA (UK GDPR / EU GDPR)

If you are located in the United Kingdom or the European Economic Area, the UK GDPR or EU GDPR applies to our processing of your personal data and the following additional information applies.

Lawful bases. We process personal data on the bases set out in section 3 above: performance of a contract (providing the platform, producing deliverables and administering accounts); our legitimate interests (responding to business inquiries, securing and improving the service, business-to-business communication, and establishing or defending legal claims); compliance with legal obligations (tax, accounting and records); and, where required, your consent. Where we rely on legitimate interests we have carried out a balancing assessment, details of which are available on request.

Your rights. Subject to the conditions in the UK GDPR and EU GDPR, you have the right to be informed; the right of access; the right to rectification; the right to erasure; the right to restrict processing; the right to data portability; the right to object to processing based on legitimate interests and, at any time, to direct marketing; the right to withdraw consent; and the right not to be subject to a decision based solely on automated processing with legal or similarly significant effects (we do not carry out such decision-making). We respond to requests within one month, extendable by up to two further months for complex requests, at no charge unless a request is manifestly unfounded or excessive.

Transfers to the United States. Because we operate from the United States, personal data transferred to us leaves the UK and the EEA. Those transfers are safeguarded under Article 46 UK GDPR / EU GDPR by the European Commission's Standard Contractual Clauses (Module Two, controller to processor, or Module Four as applicable) and, for UK data, the UK International Data Transfer Addendum or the UK IDTA, supported by a transfer risk assessment and additional technical and organizational measures including encryption in transit and at rest and strict access control. Copies are available on request to orchestrator@shootpixel.ai.

Complaints. Please contact us first at orchestrator@shootpixel.ai so that we can try to resolve the matter. You also have the right to lodge a complaint with your supervisory authority. In the United Kingdom this is the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom, at ico.org.uk or by telephone on 0303 123 1113. In the EEA, you may complain to the data protection authority of your country of residence, place of work or the place of the alleged infringement.

12. Cookies and similar technologies

This website uses strictly necessary cookies and equivalent local storage only — for example to maintain a signed-in session, to keep a submitted form in a consistent state, and to protect against abuse. These are required for the site to function, and under UK and EU rules they are exempt from the consent requirement. We do not use advertising cookies, cross-site tracking or third-party analytics on this website. If we introduce analytics or other non-essential technologies, we will request your consent through a cookie banner before they are set and will update this Policy.

13. Children

The PIXEL platform and this website are business services and are not directed at children. We do not knowingly collect personal information relating to anyone under eighteen (18). If you believe a child has provided us with personal information, contact us at orchestrator@shootpixel.aiand we will delete it.

14. Changes to this Policy

We may update this Policy to reflect changes in our services, our providers or the law. The date of the current version is shown at the top of this page. Where changes are material we will take reasonable steps to notify platform clients, for example by email or an in-app notice, before the changes take effect.

15. Contact

Tjarks and Tjarks Design LLC, an Illinois limited liability company, 111 West Jackson Blvd, Chicago, IL 60604, United States. Privacy inquiries: orchestrator@shootpixel.ai.

PIXEL™ and PhotoPod™ are trademarks of Tjarks and Tjarks Design LLC. All rights reserved. © 2026 Tjarks and Tjarks Design LLC.